Refund & Cancellation Policy

SYNCITY offers a monthly subscription plan (PRO at $9.99/month). All subscriptions are billed on a recurring monthly basis and auto-renew unless cancelled.

You may cancel your subscription at any time. To cancel:

• Navigate to the Subscription page inside SYNCITY and tap "Manage Billing".

Cancellation takes effect at the end of the current billing period. You will retain access to paid features until the period ends. After cancellation, your account reverts to the Free tier.

SYNCITY does not offer refunds for partial billing periods or unused subscription time. All subscription purchases are final once the billing period begins.

For subscriptions purchased through SYNCITY (via Stripe), refund requests may be submitted to support@syncity.app within 48 hours of an unintended charge. Approved refunds are issued at SYNCITY's sole discretion.

We may, at our discretion, provide a refund in the following exceptional circumstances:

• Technical issues caused by SYNCITY that prevented access to paid features for an extended period
• Accidental duplicate charges
• Charges made after a confirmed cancellation due to a technical error on our part

To request an exception, contact us at support@syncity.app within 7 days of the charge in question.

If SYNCITY offers a free trial period, you will not be charged until the trial period ends. You must cancel before the trial ends to avoid being charged. Instructions for cancellation are the same as listed in Section 2 above.

Promotional codes and discounts have no cash value and are non-transferable. Unused promotional credits are forfeited upon account termination. Refunds for transactions using promotional codes are not available unless required by law.

For billing questions or to submit a refund request, please contact us at:

support@syncity.app

We aim to respond to all billing inquiries within 2 business days.